Shipping & Returns

 

Shipping & Returns

Shipping Rates & Methods

ELACO offers standard shipping to all U.S. states and territories, as well as P.O. and APO boxes.

We do not offer expedited or international shipping at this time.   

For orders over $100, standard shipping is free.

For orders under $100, standard shipping is $9.95.

Orders are processed Mondays - Fridays, 9am – 5pm PST with the exception of federal holidays. Orders will arrive approximately 7 to 10 business days from date of purchase. Alaska, Hawaii, Puerto Rico, and APO boxes may experience longer transit times. Once your order has shipped, you will receive an email from  order@elascoskincare.com with tracking information.

Returns and Exchanges

ELASCO offers a 14-day return and exchange policy for unopened or gently used product(s). All returns and exchanges are carefully reviewed on a case by case basis at ELASCO’s sole discretion. We reserve the right to refuse any refund or exchange that we believe is not reasonable or falls outside the scope of this Policy. If refund request is approved, Customer will be required to ship back the unopened or gently used product(s) to ELASCO and ELASCO will issue a refund at original purchase price. Please note that we are unable to refund or reimburse any shipping charges. To request a return or exchange, email order@elascoskincare.com with your:

• Name
• Order Number
• Item(s) that you wish to return or exchange
• Reason for requesting a return or exchange